Shipping policy

Shipping Policy

Thank you for shopping with Smiley Patches! We’re committed to delivering your Dopamine Patches quickly and reliably so you can stay boosted and balanced.

1. Processing Time
Orders are typically processed within 2-3 business days (Monday–Friday, excluding holidays), and tracking numbers will be provided once your order ships.

You’ll receive a confirmation email when your package is handed off to the carrier. Tracking information may take an additional 2–3 business days to update in the carrier system.

2. Shipping Options & Delivery Times

We offer multiple shipping options to suit your needs:

  • Standard Shipping
    Estimated Delivery: 5–12 business days within the United States.

  • Expedited Shipping (if available)
    Estimated Delivery: 3–5 business days within the United States.

  • International Shipping
    Estimated Delivery: 5–12 business days, depending on destination and customs processing.

Note: Delivery estimates begin once your order has shipped. Delays due to customs, public holidays, or carrier service issues may affect delivery times.

3. Shipping Rates

  • Standard domestic shipping: Flat rate of $4.99 for orders under $50.

  • Expedited shipping: Calculated at checkout based on weight and destination.

  • International shipping: Flat rate of $4.99 for orders under $50.

4. Order Tracking
Every order ships with a tracking number. Once your order is dispatched, you’ll receive an email with tracking details so you can monitor your package every step of the way.

5. Lost, Damaged, or Delayed Shipments
If your package is lost, damaged, or significantly delayed, please contact us at support@smileypatches.com.

Include your order number and a brief description so we can assist promptly. We’ll gladly initiate an investigation with the carrier to ensure your order reaches you.

6. Customs, Duties & Taxes (International Orders)
International customers are responsible for any duties, taxes, or customs fees imposed by their country. Please review your country’s import policies to understand potential additional charges.

7. Shipping Restrictions
We ship to most countries worldwide. Some high-risk or restricted regions may be excluded. If your location is affected, you’ll be notified at checkout or via email.

8. Changes & Assistance
Need to update your shipping information or have a special request? Contact us within 24 hours of placing your order, and we’ll do our best to accommodate changes before your order ships.

9. Contact Us
Questions or concerns about shipping? We’re happy to help:

Email: support@smileypatches.com.