Refund policy

30-Day Return Policy
You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be in the same condition as when you received it

• Be unused and unopened

• Include the receipt or proof of purchase

To start a return, please contact us at support@smileypatches.com.

If your return is approved, we will provide instructions on what to do next. Items returned without prior approval will not be accepted, and refunds will not be issued.

For any questions about returns, feel free to contact us anytime at support@smileypatches.com.

Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue quickly.

Non-Returnable Items
The following items cannot be returned:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized products

• Personal care items (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

If you have any questions about a specific item, please reach out to support@smileypatches.com.

Exchanges
To exchange an item, the fastest method is to return your original item for a refund and place a new order for the replacement.

 

European Union – 14-Day Cooling-Off Period
For orders shipped to the EU, you have 14 days to cancel or return your order for any reason, without justification. Items must be returned in their original condition, unworn or unused, with tags and packaging intact, along with proof of purchase.

Refunds
After we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@smileypatches.com.